Chalk one up for the little guy. Consumer Reports’ latest drugstore study (available to subscribers) affirms that the top-rated walk-in stores are neighborhood independents, not giant chains such as Walgreens and CVS.
Ninety-four percent of readers who shopped at independent drugstores were highly satisfied with their experiences. Included in this group are The Medicine Shoppe and Health Mart, independent-like chains that are individually owned and operated but have a common parent company. Independents made fewer errors, offered swifter service at the pharmacy counter, and were much more likely to have medications ready for pickup when promised than traditional chain, supermarket, or big-box-store pharmacies, our survey found.